Achievement Web Int'l Blog

Pass most of your white mail on to an assistant to ensure prompt, efficient handling of timely requests and complaints. But read it all first. You will find that you can respond appropriately to some with a single sentence or even a few words (e.g., “Thanks” or “Glad to hear you liked my book”).

Doctors are known for their inability to explain to patients, in laymen’s terms, what’s going on. And they’re not alone. In the business world, many companies sabotage customer relationships and lose sales because they use in-house shorthand, jargon, and corporate-speak.